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The Village at The Woodlands Waterway’s Management Company Ranked #1 in J.D. Power 2022 U.S. Senior Living Satisfaction Study

By News

Life Care Services Awarded Highest Customer Satisfaction Among
Senior Independent Living Providers for the 4
th Consecutive Year

The Village at The Woodlands Waterway, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction with independent senior living providers for the fourth consecutive year in the J.D. Power 2022 U.S. Senior Living Satisfaction Study. The Village at The Woodlands Waterway is proud to be a part of Life Care Services, which also achieved the highest score in all six factors of independent living resident satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining. 

The J.D. Power 2022 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty.

“Life Care Services is honored to again be recognized as the best in customer satisfaction among independent senior living providers,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “Receiving this award for a fourth consecutive year is a significant accomplishment, especially considering our teams serve nearly 40,000 residents in more than 30 states. This award recognition is the result of our team’s focus on providing the best independent senior living experience for our residents.”  

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 841 in the J.D. Power 2022 U.S. Senior Living Satisfaction Study, 24 points higher than the prior year. The study is based on responses from residents of the largest* U.S. independent senior living providers within the previous three years.

To schedule an experience and learn more about The Village at The Woodlands Waterway, request a visit online or call (281) 784-3453. 

About Life Care Services® 

Life Care Services, An LCS Company, has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. With a long track record of excellence, Life Care Services sets itself apart from other senior living companies with its unique, comprehensive portfolio of support services. Life Care Services is the nation’s second largest operator of senior living communities and has expertise in the management of both Life Plan and Rental communities. From independent living to assisted living, skilled nursing to memory care, at Life Care Services, Experience Is Everything. For more information, visit lifecareservicesLCS.com.

*Independent living providers included in the study must have had at least 7,000 living units and could not solely operate entrance-deposit communities. Included assisted living/memory care providers must have had at least 10,000 assisted living and/or memory care living units. Living unit data based on the Argentum Largest Providers Report, 2021.

“Creating Moments of Joy” Webinar with Jolene Brackey – Thursday, January 6 at 3 p.m.

By News

Hosted by The Village at The Woodlands Waterway and Life Care Services, this online event will provide a better understanding of memory loss and its effect on loved ones and caregivers of those with Alzheimer’s and other types of dementia. Speaker Jolene Brackey is author of the book “Creating Moments of Joy,” based on Jolene’s passion to change society’s attitude toward aging by inspiring minds, rejuvenating spirits, and empowering people to make a difference in the way we care for our elders.

Topics include:

-Identifying signs of Alzheimer’s or dementia in a loved one

-Connecting with loved ones who have memory loss

-Learning how to cope and enjoy the time you have with your loved ones

-Navigating the numerous care issues you will face with your loved one

 All webinar attendees will receive a free copy of Jolene’s book, Creating Moments of Joy.

Founder of Enhanced Moments and author of the book Creating Moments of Joy, Jolene Brackey is a celebrated nationwide speaker in Alzheimer’s education. She has a B.A. from Iowa State University and extensive experience with people who have Alzheimer’s. Jolene has been a keynote speaker at many conferences where family members, CNAs, and professionals share what works and doesn’t work. Her message of hope, encouragement-along with generous helpings of humor-is warmly embraced by family members and professional caregivers alike.

Thursday, January 6, 2022

3:00-4:00 p.m. Central

Register Here:

https://attendee.gotowebinar.com/register/8348728548550839311

The link to join the webinar will be sent to you after you RSVP.

The Village at The Woodlands Waterway is managed by Life Care Services®, An LCS Company®. With 50 years of proven experience, Life Care Services’ innovative leadership brings passion and performance through strong financial stewardship, lifestyle-centered services as well as high quality services in communities as unique as the individuals who live in them.

Life Care Services Ranked #1 in Independent Living Customer Satisfaction by J.D. Power

By News

 

Nation’s second-largest senior living operator receives highest score in all 6 factors

The Village at The Woodlands Waterway is excited to announce our management company, Life Care Services, has become the first and only senior living company to rank first in customer satisfaction for three consecutive years among independent senior living communities in the J.D. Power 2021 – Senior Living Satisfaction Study. Life Care Services also achieved the highest score in all six factors of satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.

“Life Care Services is honored to be recognized by our customers as the best among independent senior living communities for the third consecutive year,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “We are privileged to serve nearly 40,000 seniors across the nation. This recognition is meaningful because our residents recognize and value our commitment to serving them first and foremost, even as our industry navigated challenges over the past year.”

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 817 in the J.D. Power U.S. Senior Living Satisfaction Study. The study is based on responses from residents living in an independent senior living community within the previous three years.

“For 50 years, our employees have been dedicated to creating opportunities for purposeful living filled with rich experiences,” added Nelson. “There is nothing better than seeing how our employees have impacted those we serve and how that dedication has made a difference for our residents and customers.”

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at The Village at The Woodlands Waterway want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

Senior Living Gives Seniors and Adult Children Peace of Mind

By News, Uncategorized

Children — even adult children — turn to their parents for support. They see their parents as caregivers, and it’s often a surprise when the roles become reversed. Seemingly out of the blue, sons and daughters notice their parents slowing down. They may even worry about their parents living in a house by themselves. Senior parents, though, almost always want to maintain their independence. Senior living is a smart solution to satisfy both parties.

Click here to learn more about senior living and how it can help you and your parents. 

How Respite Care Can Be Used to Test Drive Assisted Living

By News

Moving your parents or loved one to assisted living is a decision that requires a lot of thought and research. There are so many different aspects of an assisted living community to consider that without visiting communities, there’s no real way to know if it meets all your requirements, or if you, your parents or loved one will even like it. One of the ways to get a better picture of what assisted living is like in a given community is to take advantage of their respite care program. A short respite stay will give you and your loved ones an idea as to what the community is like, what services they offer, and if it’s the right choice for them.

Click here to read more about respite care and how it can benefit you or your loved one.

COVID-19 Response

By News

At The Village at the Woodlands Waterway, the health and well-being of residents and team members is our highest priority at all times. We continue to take proper prevention and preparedness steps related to COVID-19. 

What is The Village at the Woodlands Waterway doing to prepare for any incidence of COVID-19? 

We know that this disease most dramatically impacts older adults – the people we serve.  We will continue to follow infection control guidance from the Centers for Disease Control & Prevention (CDC), CMS (Centers for Medicare and Medicaid Services) as well as our local and state health agencies.

Earlier this year, we successfully completed a safe and efficient distribution of the COVID-19 vaccine to residents and employees in partnership with local and state health agencies. As new information develops, we will continue coordinating with our pharmacy partners and local and state health authorities to provide additional information or updates directly to residents and employees. The Village at the Woodlands Waterway will work with residents and employees who qualify and want to receive a COVID-19 booster shot as recommended by the CDC.

Recently, The Village at the Woodlands Waterway announced a requirement for all employees to be fully vaccinated for COVID-19 by October 16, 2021, in accordance with the policy of management company Life Care Services, An LCS Company. Protecting the health and safety of our residents and employees remains our top priority, and we are requiring employee COVID-19 vaccinations to ensure we stay true to that focus. As new highly transmissible COVID-19 variants persist, we believe the COVID-19 vaccination is essential to protecting our residents and employees.

We continue to be steadfast in taking every precaution to protect the community from the spread of COVID-19. Employees continue to wear masks and undergo screenings at the start of each shift. LCS’s newest signature experience, EverSafe 360°, also demonstrates our passionate commitment to providing an industry-leading experience focused on enhancing the well-being, security, and safety of residents and employees. 

COVID-19 Actions:

  • With EverSafe 360° – the new standard of senior safety – we are raising the bar to reimagine and innovate the way we live and work together, taking proactive measures to elevate the standard of safety for seniors.
  • We have established a Medical Advisory Board, which consists of a team of interdisciplinary experts, including physicians and scientists who specialize in epidemiology, mental health, infectious disease and indoor air quality.
  • We are connecting with our local and state health agencies on a regular basis.
  • Those who do enter, including all team members, are screened to inquire whether they have any symptoms or potential known exposures. They are not allowed to enter if they answer yes to any of these questions.
  • We continue our focus on infection control and prevention, following the guidelines from the CDC.
  • We continue to actively monitor and report respiratory illnesses across our organization.
  • We are regularly sharing updated information on COVID-19 with our residents and others in the communities that we serve.
  • We have an emergency operations plan in place should we need to implement it.

Through it all, we have focused on providing the experiences Life Care Services® communities are known for. We remain dedicated to serving our seniors, first and foremost, and we’ve adapted to the challenges in today’s world to ensure that never changes.

We recognize the big moments. Big moments deserve to be recognized, no matter what’s going on outside our doors. That’s why we’re taking time to celebrate the big moments in residents’ lives, like birthdays and anniversaries. If family and friends are unable to travel to celebrate with us, we have the technology to support virtual celebrations where needed. We love to enjoy life at The Village at the Woodlands Waterway, and we can always find something to celebrate. 

We honor daily routines. We know residents have missed the little moments in the day that brought people together and are enjoying the opportunity to safely come back together again.

We appreciate each other’s company. Now, more than ever, we know what it’s like to have to spend time away from loved ones, and we appreciate the opportunity to bring families and friends together. The smiles, the laughter ringing through our community – it can’t be beat. It’s hard to be apart from friends and family, and as we once again have the opportunity to gather, we are thankful. But technology has given us dozens of ways to turn life’s moments into wonderful virtual experiences. We recognize the activities residents typically look forward to and have the power to mold these opportunities into virtual or socially-distanced events, providing the opportunity for meaningful connections daily, if ever necessary.

We encourage physical and mental wellness. Staying active – both physically and mentally – is essential to emotional well-being. We’ve adapted our offerings to include both in-person and online exercise classes, we’ve set up reading or pen-pal programs with local school children, and we are dedicated to helping our residents stay active and connected, no matter what’s going on outside our doors.

Rest assured, at The Village at the Woodlands Waterway, Experience is Everything. We remain inspired by the many ways our community team ensures residents feel connected and cared for as we all learn to adjust to this “new normal.”

Delta Variant Update

By News

Our community is carefully monitoring current Delta variant positivity rates in the area. Resident and employee safety is our top priority, and our policies are based on local, state and federal guidance. With questions on current policies related to resident safety, please contact our team directly.

Update Regarding Mask Policies at The Village at The Woodlands Waterway

By News

The CDC announced on May 13, 2021 that fully vaccinated people can resume activities without wearing a mask or physically distancing, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance. According to the CDC, people are considered fully vaccinated:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

We share your enthusiasm about the news and are hopeful COVID-19 rates continue to decline. Because our community follows guidance from health and regulatory agencies, our policies reflect the following:

  • Residents in independent living are no longer required to wear a mask in the independent living areas of the community if they are fully vaccinated unless required by local and state regulations, as mentioned above.
  • All residents, regardless of vaccination status, must wear masks on any form of community-based transportation.
  • Family and friends visiting residents in independent living need to wear a mask when entering and exiting and while in common spaces within a community. Masks can be removed when visitors are in a resident’s apartment. 
  • All residents in assisted living or memory care must continue to wear masks as required by the CDC for assisted living.
  • All independent living residents, family, and friends visiting residents in the assisted living, memory care, or skilled nursing areas in communities must continue to wear masks and adhere to the safety protocols in these settings.
  • Individuals taking part in a tour experience or attending an event at the community must wear a mask to meet with our team and experience the various areas of our community.

There are no changes to our mask policy for employees at this time, regardless of their vaccination status. The CDC states it isstill learning how effective the vaccines are against variants of the virus that causes COVID-19.  For the protection of residents and fellow employees, all community employees must wear masks, regardless of where they work within our community.

The health and safety of residents and employees remains our highest priority. We’ll continue to monitor the situation and adjust our protocol to help ensure the health and safety of our residents and employees. With further questions related to our COVID-19 protocols, please contact us directly.

The Village at The Woodlands Waterway Residents Benefit From Medical Expertise

By News

The Village at The Woodlands Waterway will benefit from the expertise of the EverSafe 360° Medical Advisory Board. Seven medical, academic, and health care professionals will advise on the latest health and wellness technologies, innovations, and practices for senior living communities managed by Life Care Services.

“The EverSafe 360° Medical Advisory Board includes physicians and scientists who specialize in epidemiology, mental health, infectious diseases and indoor air quality,” says Rick Exline, executive vice president/senior managing director of Life Plan Communities. “These experts will provide real-time guidance to help ensure the safety and security of our residents and employees.” The advisory board will evaluate research and recommend health care delivery models for senior living care levels.

The COVID-19 pandemic identified an industry need for solutions that enhance the senior living experience. Focusing on its 50 years of industry leadership, LCS developed EverSafe 360° as the new standard for residents and staff’s overall safety.

“The depth and breadth of knowledge offered by this group of medical professionals will make a positive impact on resident health and wellness,” says Dr. Roy S. Rogers, III, M.D. Dr. Rogers sits on the medical advisory board and lives in a community managed by Life Care Services. “Our input will play a significant role in developing community disaster plans. As a group, we’ll ensure the health and wellness-related issues, regulatory protocol, and clinical outcome strategies are incorporated.

In addition to Dr. Rogers, the EverSafe 360° Medical Advisory Board includes:

Dr. Jamison Feramisco, M.D., Ph.D., founding president and chair of Apri Health, an international data analytics and clinical change company.
Joseph N.S. Eisenberg, Ph.D., a researcher who integrates disease transmission models with field studies to study environmental determinants of infectious diseases.
Dr. Shishir V. Shah, D.O., co-implemented one of the most extensive wound care/hyperbaric clinical delivery models in the U.S.
Dr. Chantal Walsh, M.D., certified medical director by The Society of Post-Acute and Long-Term Care Medicine.
Dr. Stephanie Taylor, M.D., named one of the top 20 women to watch in health care engineering by Engineered Systems.
Dr. Elliott Kroger, M.D., listed in Chicago Magazine’s Top 500 Doctors in 1997 and 2001.
Dr. Roy S. Rogers, III, M.D., retired physician and resident at a community managed by Life Care Services; recipient of the Master Dermatologist Award.
EverSafe 360° is all-encompassing and focuses on the emotional and physical aspects of keeping everyone as safe as possible to enjoy their “best life” experience at an LCS community. The program is delivered with the care and compassion that allows LCS to quickly and comprehensively alleviate any concern around safety measures.
For more information about EverSafe 360°, click here.