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Life Care Services Ranked Highest in Customer Satisfaction

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It’s a Proud Time to Live at The Village at The Woodlands Waterway

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at The Village at The Woodlands Waterway want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

 

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

 

Update for fall and winter celebrations

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Dear The Village at The Woodlands Waterway community,

As we begin to plan for fall and winter celebrations, The Village at The Woodlands Waterway has established precautionary measures to reduce the risk of exposure to COVID-19 and help keep residents and employees safe. We realize the upcoming weeks are traditionally a time of family gatherings and special events, yet the health and safety of our employees and residents remain our top priority.

Our community continues to follow the guidance from the Centers for Disease Control and Prevention and local health authorities. We also encourage our employees, residents and their families to follow the additional protocols provided for fall and winter celebrations:

  • When possible, host events outdoors instead of indoors.
  • Limit the number of invited guests.
  • Follow social distancing guidelines.
  • Encourage guests to bring their own face mask, hand sanitizer and other supplies.

Of special importance, if you are planning in-person holiday gatherings with people outside of your household, consider asking all guests to strictly avoid contact with people outside of their households for 14 days before the gathering. This will help reduce the risk of exposure.

We realize these are challenging times and appreciate your consideration of these protocols to help keep our residents and their families safe and healthy.

Priority Access to COVID-19 Vaccine

By News, Uncategorized

The Village at The Woodlands Waterway residents will be among the first in the country to have free access to the COVID-19 vaccine once it is available.  The Village at The Woodlands Waterway is partnering with CVS/Walgreens to provide priority access to the vaccine to residents in all care levels – independent living, assisted living and memory care – all free of charge.

Vaccinations will be carefully administered by a licensed professional within the community, offering the peace of mind that comes with not having to venture out in public to receive the immunization.

Life Care Services communities such as ours are dedicated to mitigating the spread of COVID-19. We continue to put residents first by utilizing enhanced infection and disease control protocols, while still providing exceptional experiences for our residents.

Call us at 281-292-4600 today to learn more about becoming a resident and ensuring earliest access to the COVID-19 vaccine.

How to Stay Organized

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Every week, we turn to local experts to answer your questions about senior living, moving, downsizing, estate planning and more! Visit our Facebook page as Elizabeth Strauss with All Organized shares tips on everyday tasks you can practice to keep your home clutter free.

You can also visit our Facebook page every Friday for the newest presentations by our local experts.

 

Employee Spotlight

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Diana Kramer
Life Enrichment Coordinator

The name Diana comes from the Roman Goddess of the moon. This possibly explains why I enjoy late nights, movies about werewolves and, of course, pizza! You know, like the song lyrics say, “when the moon hits your eye…..”. The past two years I have worked at the Village as the Life Enrichment Coordinator for our Independent Living residents. Prior to COVID-19 affecting our area, we enjoyed outings that included the arts, social gatherings, fine dining experiences, new movies, fun shopping and live music venues. We are optimistic that post COVID-19, armed with a few new wellness precautions, we will be able to pick up right where we left off.

I, myself, am looking forward to planning some short getaways with friends and family. I enjoy being outdoors and Colorado is a favorite destination. When the mountains start calling, I start packing!

I am blissfully married to the greatest guy ever and we have two “children”. My son has been out of the house for several years and my daughter is a freshman in college. I also have two poodles which immediately lets you know that I can only ever have a king sized bed, my floors are tiled and I spend a lot of time spelling out words: O-U-T-S-I-D-E, C-A-R, T-R-E-A-T,… you get the idea.

It has been my pleasure these past two and a half years to have been part of such a wonderful community as The Village at The Woodlands Waterway. Our residents are truly exceptional people with big hearts and wonderful stories. I look forward to creating many new memories and hope you consider being part of our adventure!

Employee Spotlight

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Benedette Evans
Director of Health Services


Hello! My name is Benedette Evans and I am the Director of Health Services at The Village at The Woodlands Waterway. I have been a Registered Nurse for over 10 years. I am originally from Kenya and my Kenyan name is Rembo, which means beautiful. I enjoy helping people and always strive to make everyone’s life beautiful. Outside of work, I enjoy cooking, spending time with my family and serving the community. I am a big advocate for Preventative Health Care so I spend a lot of my time creating awareness about disease prevention.