Join us for the Third Annual Island Luau on June 11, 2024 at The Village at the Woodlands Waterway. Enjoy live entertainment, tropical drinks, and Hawaiian-style food.
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News and Blog Posts
Life Care Services ranked #1 in Independent Living, for the fifth year in a row, and added a #1 ranking for Assisted Living/Memory Care in the 2023 J.D. Power Customer Satisfaction Study.
DES MOINES, Iowa. Nov. 15, 2023 — The Village at The Woodlands Waterway’s management company, Life Care Services, An LCS Company, has been recognized as #1 in Resident Satisfaction among Independent Senior Living Communities for the fifth consecutive year and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities. The awards make Life Care Services the most awarded Senior Living Provider in the nation. The J.D. Power 2023 U.S. Senior Living Satisfaction Study recognized Life Care Services for excellence in:
· Independent Living: Five consecutive years as #1 in customer satisfaction among independent senior living providers. Life Care Services also achieved the highest score in all six factors of resident satisfaction: dining, community building/grounds, resident apartment, price paid for services received, community staff and resident activities.
· Assisted Living/Memory Care: First place in Assisted Living and Memory Care customer satisfaction in the first year Life Care Services Assisted Living and Memory Care residents and families were surveyed. The company achieved the highest score in five of the six factors of resident satisfaction: dining, community building/grounds, price paid for services received, community staff and resident activities.
“Receiving this recognition from J.D. Power, one of the most respected consumer insights organizations in the world, demonstrates our focus on the most important part of our business: our residents and their families,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and communities, I couldn’t be more thankful for our team members for their hard work and dedication.”
Life Care Services provides senior living management solutions to more than 140 communities nationwide. Those solutions include the LCS Signature Experiences that elevate hospitality and ensure quality care.
The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years. For more information about the J.D. Power U.S. Senior Living Satisfaction Study, visit https://www.jdpower.com/business/jd-power-us-senior-living-satisfaction-study-award-information.
We are thrilled to announce that LCS® has been named a Gallup Exceptional Workplace Award Winner for 2023. This prestigious award recognizes organizations that have achieved exceptional performance in employee engagement and workplace culture.
As a Life Care Services® community, part of the LCS family of companies, we are deeply committed to creating a positive and engaging workplace culture that empowers our employees to thrive both personally and professionally. We believe that our success is directly tied to the dedication and hard work of our team members.
The Gallup Exceptional Workplace Award is based on a rigorous evaluation process that includes surveys of employees and managers, as well as an in-depth analysis of organizational culture and leadership practices. To receive this award, organizations must score in the top percentile of all companies surveyed, demonstrating exceptional performance across a wide range of metrics related to employee engagement, satisfaction, and well-being.
We believe that our commitment to creating an exceptional workplace is reflected in the quality of care and service that we provide to our residents and their family members. By fostering a positive and engaged workplace culture, we are able to attract and retain top talent and provide the highest levels of hospitality and care to those we serve.
We are grateful to our employees for their dedication and hard work, and we are thrilled to share this exciting recognition Gallup has presented to LCS. As we look to the future, we remain committed to building on our successes and continuing to foster a workplace culture that empowers our employees to thrive and excel.
To learn more about careers at The Village at the Woodlands Waterway, click here. To see how life at a community led by a strong, hospitality-focused employee base could enhance your life or that of a loved one, click here to contact us today.
It’s a Proud Time to Live at The Village at The Woodlands Waterway
Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.
The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:
- Resident activities
- Community staff
- Price paid for services received
- Resident apartment/living unit
- Community building and grounds
- Dining
“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.
Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.
What Does This Mean for our Residents?
We are deeply grateful to know that our hard work is valued, and we at The Village at The Woodlands Waterway want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.
If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.
Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.
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